Support

• Help with the API, the MCP server or an answer: support@datagoat.io. Include the request_id from the problem you received, if there is one. We reply within [one business day].
• Privacy and data requests: privacy@datagoat.io.
• Security issues: support@datagoat.io with "security" in the subject. Please give us a chance to fix an issue before you disclose it.

Before you write, these may already answer it:

• Ask: the four question types, answer states and errors.
• Shapes: event logs, series, panels, signals and traces.
• Connect: Claude, ChatGPT, Cursor, VS Code, the SDKs and REST.
• Your data: what is kept, and for how long.
• API reference and the OpenAPI document.

Service status: [STATUS PAGE URL].